eServices Help

How to Login to eServices

  1. Your Login ID is: W+ your Student ID.
    ex.

    If your Student ID is 0109807, then your Login ID is W0109807.

  2. If you are a new user who has submitted an application, then you must create a password in order to login. To do so, go to the Create my password page, and use the password security questions you entered on your application to create your password.

    Your new password must meet the following criteria:

    • It must be at least 10 characters long
    • It must contain each of the following items:
      • an UPPERCASE letter
      • a lowercase letter
      • a number
    • It cannot contain any part of your name (first or last), or your student ID.
    • You cannot repeat a password that you have previously used in the last 8 changes.

    If you continue to have problems logging in, go to the Password Maintenance page to get help.

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I can't Login!

If you can't login and keep getting the error "Your User ID and/or Password are invalid", then one of the following may apply to you:

If you have used eservices before:
  • Click the link "Forgot your password?" from the eServices login page to reset your password.
  • If you do not have password security questions set up, then you must go to the Records and Admissions office on campus and have your password reset.
If you have never used eServices before, or are a brand new student at a Los Rios college:

You must create a password in order to login. To do so, go to the Create my password page, and use the password security questions you entered on your application to create your password.

Your new password must meet the following criteria:

  • It must be at least 10 characters long
  • It must contain each of the following items:
    • an UPPERCASE letter
    • a lowercase letter
    • a number
  • It cannot contain any part of your name (first or last), or your student ID.
  • You cannot repeat a password that you have previously used in the last 8 changes.

If you continue to have problems logging in, go to the Password Maintenance page to get help.

If you are receiving errors, the page hangs, there is no response, you cannot click on links, or you see the message "Problems with the web page might prevent it from being displayed properly". Please see the Tech Support section at the bottom of the F.A.Q. list.

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Why is my account locked and how do I unlock it?

If you have tried to login too many times with an incorrect password, then your account will be locked. This security measure is in place to prevent hackers from trying to guess account passwords.

Your account will automatically unlock in 5 minutes and you may try again.

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What makes a good password?

Your new password must meet the following criteria:

  • It must be at least 10 characters long
  • It must contain each of the following items:
    • an UPPERCASE letter
    • a lowercase letter
    • a number
  • It cannot contain any part of your name (first or last), or your student ID.
  • You cannot repeat a password that you have previously used in the last 8 changes.

Some examples of good passwords are:

  • "join us on our trip 2 Security"
  • "weCanDoThisIfWeTry9"
  • "live2LEARN"

Other restrictions: You cannot repeat a password you have used in your last eight changes.

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I Forgot my Password

You may reset your password yourself if you have set up password security questions. Simply click on the "Forgot Your Password?" link on the login page, and you will be prompted for your student ID. You will then have to answer the password security questions with the responses you originally gave when you set them up.

If you do not have password security questions set up, or if you have forgotten the responses you entered when you set them up, then you will need to go to the Records and Admissions office at your college, bringing a photo ID, and have them reset your password for you.

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Why did my password expire?

Your password will expire if it has not been changed in over one year. For your protection, Los Rios enforces a one-year limit on passwords. After one year, if you have not changed your password, it will expire. When your password expires, the system will notify you at logon that you must establish a new password. If the password is changed before expiration, the password will expire one year from the date of the last successful change.

Best security practices dictate that passwords should be changed on a regular basis to keep your data secure and out of someone else's hands. A good password protects your personal information from exposure to unauthorized individuals. If other users learn your password, your information is subject to unauthorized viewing or manipulation.

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What is my Academic Requirements/Degree Audit Report?

Academic Requirements- the term used to describe Degree Audit, is a computer based report showing the progress you are making toward meeting degree/certificate and/or transfer requirements of your major. This tool is intended to help you understand the courses required for your major and to help plan course selection for each term. The report takes into account the major requirements, completed courses and courses in progress. IT IS NOT AN OFFICIAL COLLEGE DOCUMENT.

The report is provided to assist in planning course selection each term. Please know that every effort has been made to ensure the correctness of the information. It is your responsibility to: (1) meet with a counselor regularly, (2) review the Academic Requirements report and confirm its accuracy, (3) successfully complete in-progress courses, and (4) register for the proper sequence of courses to satisfy your program requirements.

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What are Catalog Rights?

It is the academic year in which your enrollment began, and designates the Catalog used to create your Academic Requirements report. There are a number of factors that determine your catalog rights. See a Counselor for information about your Catalog rights.

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How do I purchase a parking permit through e-Services?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click on the Purchase Parking Decals link.
  • On the Select Items page enter a 1 (one) in the Quantity box for Parking and/or Cycle decal.
  • Click on the Calculate Total Button. The amount of the parking decal charge is displayed. Click the NEXT button.
  • Confirm your Parking Decal Purchase on the Confirm Order page. Click the NEXT button.
  • Enter your credit card information on the Specify Payment Details page including your telephone number. Click the NEXT button.
  • Confirm your credit card purchase on the Confirm Payment page. Click the SUBMIT button.
  • The purchase parking decal credit card transaction is displayed on the Payment Result page. Click the VIEW CONFIRMED PAYMENT to open the Payment History page to see the credit card payment posting.
  • At the top of the Payment Result page click on the drop-down box and select Student Center. Click on the circled arrow to return to the Student Center page. Click on the Get Proof of Payment link to view these parking transactions posted to your student account.
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When will I receive my parking permit?

Parking Decals purchased through the e-Services Student Center will be mailed to your address of record. The Parking Decal will be mailed to you beginning two (2) weeks prior to the start of the term.

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Can I use my parking permit at more than one college?

Your Parking Decal is good at all colleges in the Los Rios Community College District, including American River, Cosumnes River, Folsom Lake and Sacramento City.

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What happens if I select a parking permit through e-Services but do not pay for it the same day?

The charge for you parking permit must be paid, along with any other outstanding fess, on the day it is ordered; otherwise your order will be cancelled.

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Can I purchase more than one parking permit per term though e-Services?

You may purchase only one (1) Parking Decal through the e-Services Student Center per term.

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What if I need a parking permit immediately?

If you have an immediate need for a Parking Decal do no purchase one through the e-Services Student Center. Parking Decals may be purchased at the Business Services or Cashiers Office: 30 days prior to the start of Fall classes, 15 days prior to the start of Spring classes, and 15 days prior to the start of Summer classes.

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How do I do a class search?

  • Click the Search for Classes link
    or
    Click the Search for Classes button on upper right corner of page
  • Click the Term list and select a term.
  • Click the Course Subject list and select a course.
  • Type in the Class Number (if you know it - otherwise, leave blank).
  • Click the College list and select a college.
  • If you want to narrow search to specific days, times, instructor, etc., select appropriate information.
  • Click the Search button (this will only show exact matches to your selections; if there is nothing found, refine some of your selections).
  • The page will list all open courses (if you checked that box); scroll down to view as many courses as you want.
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How do I find out if a class is closed?

To find out if your class is Open or Closed, use the "Open Classes Only" checkbox on the Class Search page, or use the Open/Waitlist Classes link on the eServices Home page.

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How do I lookup my enrollment appointment time?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Look on the right-hand side for the box labeled Enrollment Appointments. Your appointment, once assigned, will display there.
  • This is your first opportunity to register (enroll) for classes. You can also register for classes anytime following your appointment date.
  • You will be given one enrollment appointment per term, regardless of the number of Los Rios colleges you wish to register for.
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How do I add or drop a class?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Enroll - Add or Drop Classes link
  • Click on the appropriate term and college
  • If you are not activated at the particular college, click the Add Another College button
  • Click the Continue button
  • Enter the desired class number (5 digit number from class schedule) into the Enter Class Nbr field
  • Click the Enter button
  • Check the Wait List check box just in case the class is full, and you wish to be placed on the wait list
  • Enter a permission number in the Permission Nbr field if the desired class is full
  • Click the Next button if the right class is shown. Permission number is only needed if the class is full.
  • Classes in the Shopping Cart are not enrolled yet. The shopping cart contains classes that you wish to be enrolled in.
  • Click the Proceed to Step 2 of 3 button to continue
  • Click the Finish Enrolling button after all desired classes are in the shopping cart. This will actually enroll you into the classes.
  • The enrollment is a success if the Message says success and the status column has a green check mark
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How do I add a class from a waitlist with a permission number?

  • First, drop from your current waitlisted class using the instructions under Academics for Enroll - Drop a Class
  • Then, add your class with the permission number using the instructions under Academics for Enroll - Add a Class.
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How do I add another college for enrollment?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Enroll - Add or Drop Classes link.
  • Click the button.
  • Click the Term > College list.
  • Select the Term/College from the list that you want to enroll in.
  • Click the Major list.
  • Select your major for this college from the list by clicking on it.
  • Click the Activate button.
  • Click the OK button.
  • The college you just activated should now display in the list. Click the circle next to the college and term and click Continue to enroll in the college.
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How do I add a class with a permission number?

  • To add a class to your schedule: Enter the Class Number in the Class Nbr field and press the TAB key, or click the lookup button (small magnifying glass) to search the schedule of classes. Enter one or more Class Numbers.If a permission number is required, enter it in the Permission Number field.
  • To add from a waitlisted class using a permission number: First drop from your current waitlisted class. Then Follow instructions TO ADD A CLASS USING A PERMISSION NUMBER.
  • Click on the SUBMIT button to process the Add. Verify your add was successful by checking the column labeled 'Add Status'.Payment is required within 10 days of enrollment to avoid being dropped from the class
  • More info on permission numbers: Permission numbers are distributed by the instructor of a class.You use them to enroll in a class that is not open because it has been filled up or because it requires the instructor's consent to register for it.
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How do I drop a class?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Enroll - Add or Drop Classes link
  • Click the drop link
  • Click the appropriate term
  • Click the Continue button
  • Click the Select option next to the class that you want to drop
  • Click the Drop Selected Classes button
  • Before clicking theFinish Dropping button, you may want to check drop date deadlines
  • Click the Finish Dropping button if you are sure that you want to drop the class
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How do I view my class schedule?

(Use this option when you want to see what classes you are enrolled in.)

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Weekly Schedule link.
  • Click the List View button.
  • Select the Term and College.
  • Click Continue.
  • Your class schedule displays in a list.
  • Use the Class Schedule Filter Options to hide or display your Enrolled, Dropped or Waitlisted classes. If you change one of these filters, click the Filter button to update the list.
  • Click theHome link to return back to the Student Center page.
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How do I view my course history?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the drop-down list in the Academics area.
  • Click the Course History list item.
  • Click the button.
  • Hide courses from my planner option will not show the classes that you plan to take.It will show only courses that you already completed.
  • Show courses from my planner option will show all classes that you completed and classes that are currently in your planner.
  • Click the Hide courses from My Planner option.
  • Click the Sort results by list.This will give you options to sort your class history.
  • Click the Term list item.
  • Click down-arrow by the Then by field.
  • Click the Course list item.
  • Click the Sort button.
  • This is your course history, sorted by term and courses taken.You can print this page for your reference.
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How do I view my weekly class schedule grid?

(Use this option when you want to see a grid of the days and times of your classes.)

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Weekly Schedule link.
  • This is your schedule for the current week. If the term has not started yet, then you will not see any classes listed in the grid.
  • To view classes for the upcoming term, click the button until you reach the week that the term starts. Or, enter the date of your first class in the Show week of box and click the button.
  • You can print this page for your reference.
  • Click Home link to return back to the Student Center page.
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How do I view my grades?

(Use this option when you want to see a recorded grade for a course.)

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the drop-down list in the Academics area.
  • Click the Grades list item.
  • Click the button.
  • Select any of the previous semesters. For example, click the Spring 2007 option.
  • Click the Continue button.
  • This page displays your grades and term statistics for the term you selected.
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How do I view my account balance?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Account Inquiry link.
  • Click the Expand section button.
  • This page displays your account balance information.
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How do I pay online?

(Using your Visa or MasterCard, you may pay past due or current debts.)

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Make a Payment link.
  • Click the Payment Profile list.
  • Click onselect this profile.
  • Click the Next button.
  • Click the Next button.
  • Click the Submit button.
  • Click the View Confirmed Payment button.
  • This is your confirmation page. Print this page for your reference.
  • Click the list.
  • Click the Student Center list item.
  • Click the button.
  • Notice, your balance does not display anymore at this page.
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How do I get proof of payment?

This is where you can print out your proof of payment, which you will need along with your class schedule to get your student ID card (access card) or UTP sticker.

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Get Proof of Payment link
  • Print this page for proof of payment.
  • Note to Firefox users! If you cannot print this page, try first selecting all the content on the page (you can do this using the Edit menu, and selecting "Select All", or by pressing Control-A, or by clicking and dragging your mouse across all of the page content.) Then, print the page by clicking the "Selection" radio button under the "Print Range" section of the Print dialog box.
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I can't print!

If you are trying to print from Firefox, try first selecting all the content on the page (you can do this using the Edit menu, and selecting "Select All", or by pressing Control-A, or by clicking and dragging your mouse across all of the page content.) Then, print the page by clicking the "Selection" radio button under the "Print Range" section of the Print dialog box.

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How do I update my address/telephone/email/name information?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • ADDRESS:
  • Click the Mailing Address link.
  • Click the edit button next to your Mailing address.
  • Modify your address as needed and click OK.
  • If this address change takes effect on a future date, enter that date in the Date changes will take effect field.
  • Click the Save button.
  • Click OK.
  • PHONE NUMBERS:
  • Click the Daytime Phone link.
  • Your Day and Evening phone numbers display. You may change them directly on this page.
  • When you are done making changes, click the Save button.
  • E-MAIL:
  • Click the Email address link.
  • Your current e-mail address displays. Update your e-mail address and click theUpdate e-mail button.
  • Your e-mail address is Saved.
  • Click the list.
  • Click the Student Center list item.
  • Click the button to return to the Student Center page.
  • NAME:
  • Click the Names link in the Personal Information section near the bottom left of the page.
  • Click the edit button to edit your Preferred name. (If you want to change your Primary name, you have to go to Records & Admissions office. You will be asked to provide your photo ID.)
  • Update your name information as desired. If your name will be changing on a future date, you may enter that date in the Date changes will take effect field.
  • Click the Save button.
  • Click OK.
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How do I change my eServices password?

Your eServices password is used also for Los Rios Gmail and for access to Los Rios lab computers. Since this password is used for multiple computing systems at Los Rios, there is one place to change it so that it is changed for all systems. Use the Change my password page to change your password, and it will be changed for eServices, Los Rios Gmail and lab computers.

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How do I set up password security questions?

If you already have password security questions set up and just want to change them, use the Change Password Security Questions page.

If you do not have password security questions set up yet, use the Initial Password Security Setup page.

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How do I fill out the Supplemental Enrollment Form?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the Supplemental Enrollment Form link on the right in the Holds box.
  • You must update your supplemental enrollment form before each semester that you plan on attending.
  • Select the term for the college you wish to enroll in.
  • Your supplemental form displays. It is pre-filled with information you provided on your last Supplemental Form (or your application for enrollment.)
  • Review and update all the information on this form.
  • Click the Submit button. If you have a Supplemental Hold, it is now released.
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How do I view an unofficial transcript?

  • From the Student Center home page (click the Home link at the top of the page to get there):
  • Click the My Academics link.
  • Click the View my unofficial transcript link.
  • Click the Report Type list.
  • Click the LRCCD All College Unofficial list item.
  • Click the View Transcript button.
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Supported Browsers?

The following browsers are supported for use with eServices.

  • IE 7.0
  • Firefox 3/3.5 (Windows and Mac)
  • Safari 2.0.4 or above (Mac)
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Browser Errors-Internet Explorer 9

There are problems with Internet Explorer 9 and eServices. Below is a screenshot of the button you will need to click which will enable your browser to work with eServices.

Internet Explorer 9 Compatability

For more information about "Compatability View", please see view Microsoft support document located at http://support.microsoft.com/kb/956197.

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Cookie Settings

Change your Internet Explorer browser settings to allow "cookies":

  1. Click Tools -> Internet Options -> Privacy.
  2. Click Advanced, and turn on Override Automatic Cookie handling.Under 1st party and 3rd party cookies, click Accept for both.
  3. Check the box for Always allow session cookies.
  4. Click OK.

If you still have troubles try this set of steps:

  1. Click Tools -> Internet Options -> Privacy.
  2. Click Edit.
  3. Type in "ps.losrios.edu" in the Address of Web Site box.
  4. Click Allow.This will put "losrios.edu" in the list of allowed sites to store cookies.
  5. Click OK.
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Cache Settings

For eServices to display the most updated information, browsers must check for new information every visit to the page.:

  • On your IE browser, select Tools -> Internet Options from the menu bar.
  • Select the General tab, look for Temporary Internet Files and click the Settings button.
  • Select Every visit to the page under Check for newer versions of stored pages.
  • Click OK twice.
  • Close your browser, and then re-open it for the changes to take effect.
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Javascript Settings

Microsoft Internet Explorer:
From the browser menu, select Tools > Internet Options > Security > Custom Level > Scripting/Active Scripting, and set to Enable

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SSL (Secure Sockets Layers) settings

Since eServices is hosted on a secured server, SSL must be enabled in order to access the website.

  • On your IE browser, select Tools -> Internet Options from the menu bar.
  • Select the Advanced tab and check on Use SSL 2.0 and Use SSL 3.0 under the Security section.
  • Click OK twice.
  • Close your browser, and then re-open it for the changes to take effect.
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HTTP 1.1 settings

  • On your IE browser, select Tools -> Internet Options from the menu bar.
  • Select the Advanced tab and check on Use HTTP 1.1 under the HTTP 1.1 Settings section.
  • Click OK twice.
  • Close your browser, and then re-open it for the changes to take effect.
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Checking your system clock

Please check the system time, time zone, and date settings on your computer.The cookies that are set on the eServices server require time synchronization.To get the current time, try www.timeanddate.com or www.time.gov.

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Making Los Rios a "trusted site"

In Internet Explorer, select Tools -> Internet Options -> Security. Then

  • In the dialog box that appears, click the Security tab.
  • Click the icon for Trusted Sites.
  • Click the Sites button.
  • Type *.losrios.edu in the "Add this website to the zone" box.
  • Click the Add button.
  • The address will now appear in the lower Web sites box.
  • Be sure there is NO checkmark in the "Require server verification for all sites in this zone" checkbox.
  • Click OK twice.

NOTE: Making Los Rios a trusted site will allow you to leave other security settings unchanged but still be able to accept cookies and tokens from Los Rios when needed.It is the best way to ensure access to eServices.

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Clearing your Cache

Internet Explorer: Tools -> Internet Options -> Delete Files -> OK

Once the cache is cleared, close your browser completely, reopen your browser, and log back on.

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Remove or Disable Popup Blockers

Some errors are caused by a popup blocker - or maybe an extra toolbar (such as Google). If you or anyone else has installed a popup blocker on your computer, either disable it or uninstall it.(You can see what programs you have installed by looking in 'Add/Remove programs' in your computer's control panel.)

You may also be using a proxy service that adds popup blocking.

If you do not have a popup blocker installed, or if uninstalling it does not fix the problem, try re-installing your browser.

If you are using AOL, then contact their technical support for more advice.

If you still want to be able to use a popup blocker, you may be able to use a different browser (http://www.mozilla.org and http://www.opera.com both offer browsers with built-in popup blockers).

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Check your Browser Encryption Strength

Make sure you are using 128-bit encryption on your browser.Encryption is a way of taking the information you type into your browser (such as your username, password, etc.) and turning it into a secure, coded language, unrecognizable to the casual (or even professional) observer.

Similarly, when you are viewing information on a web page that was sent through an encrypted channel, that information was sent in a secure, encoded format. This allows information to travel between you (your browser) and us (the Los Rios web servers) securely. The stronger the encryption level (both on your browser and on the server), the more secure the information is that is passed.

To check your browser's encryption level:

For Microsoft Internet Explorer version 5.5 and higher: click Help and choose About Internet Explorer.If the Cipher strength reads 128-bit encryption, then you have the correct browser encryption strength.If it does not, you will need to update your browser to 128-bit encryption.

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Windows 98 Users

It is not recommended to run version 6 of IE on Windows 98.IE 6 was basically designed for Windows XP. 'Downgrading' to an earlier version may fix your problem.

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Do I have to pay for a class when I'm on a waitlist?

No. You only pay for a class once you get enrolled in the class.

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What should I do if I don't get off a waitlist for a class I really need?

Look for other times you can take the class, or other Los Rios Colleges that offer it. (You may take classes at ANY Los Rios college). If you find a different class that suits your needs, then drop the one in which you are waitlisted, and enroll in the other one.

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Do I need to show up for the first day of class if I am on a waitlist?

Instructors typically hand out permission numbers on the first day of class. Attending the first day does not guarantee you a place in the class, but if you do not attend you cannot get into the class.

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How will I know if I've been moved off the waitlist and into my class?

The most reliable way is to check you class schedule in the e-Services Student Center on a regular basis. Under the Academics section click on the drop-down box and select Class Schedule. Click on the circled arrow to open the My Class Schedule page. Select the college and term and click the CONTINUE button.

Also we will attempt to notify you by e-mail if you are moved off the waitlist into the class. NOTE: Make sure your e-mail address is up-to-date. Under the Personal Information section on the e-services Student Center page your current email address is displayed. You can click on the Email Address link to update your email address. If you don't have an e-mail address you may log into your Los Rios Gmail

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What are permission numbers and how do you get them?

The instructor of a class distributes permission numbers. You use them to enroll in a class that is not open because it has been filled up or because it requires the instructor's consent to register for it.

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